Refund policy

Returns and refunds

We want you to be happy with your cap. If you're not, here's how it works.

Returns
You can request a return within 14 days of your order being delivered. Items must be unworn, unwashed and in their original condition. To start a return, email skullcapplug@gmail.com with your order number and we'll send you instructions. Return shipping is paid by the customer unless the item is faulty or not what you ordered.

Faulty, damaged or wrong items
If your order arrives damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and a clear photo. We'll send a replacement or give you a full refund, and you won't need to send the item back.

Lost orders
If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or give you a full refund.

Cancellations
You can cancel your order for free before it ships. Email us as soon as possible with your order number.

Refunds
Approved refunds go back to your original payment method. They usually show up within 5-10 business days, depending on your bank.

Nothing in this policy affects any rights you have under your local consumer laws.